Help Center
Is Foodloop food expired?
No. Foodloop only lists quality surplus food that is safe and within its consumption window. Merchants are responsible for accurate information and safe handling.
What is a Surprise Box?
A package with a selection of the merchant's surplus. You always see the food category, expected number of items, estimated value, allergens and pickup time before you buy.
How do I collect my order?
After verified payment you get a QR code. Show it at the merchant during the pickup window.
Can I cancel?
Yes, according to the cancellation policy shown at checkout.
